Refund policy

Ro Yo Co guarantees customer satisfaction and offers a 100% refund of the product ordered to our loyal customers following the guidelines laid out below.

Upon receiving the returned product we will review the request for a credit or exchange for the designated product or order. 

 

GREEN COFFEE RETURNS

If you are not satisfied with the condition of a product, you have 1 week to return the product from the day the order is received.

Exchanges or refunds will NOT be accepted for the following:

1. Flavour Profiles: These tend to change some with each harvest. We can’t control the flavour or the way you roast it, just the quality of the bean we sell.

2. Unexpected Differences: Different geographic regions grade their beans differently. If you’re not sure of the difference in grade for a particular country or region please research it before buying. There is no universal standard.

Exchanges or refunds WILL be accepted for the following: Damaged Products, Incorrect Products, Stolen or Non-Delivered Packages.

Due to health code and sanitary concerns, the product must be returned, unopened and in its original packaging to be accepted. We’ll ship you another coffee or product of your choice for exchanges.

To return a product please email your request  to the following address: returns@ro-yo.co, to begin the return process and, once approved, have a return label sent to you. You will receive the return label by email at the address used to place the order.

Please include the following in your message:

1. Name
2. Order Number
3. Description of your issue.

If for any reason you do not wish to exchange the product, we will refund your initial purchase in full upon receipt of the returned product.

 

OTHER RETURNS

If you are unsatisfied with any purchase you have made with us for any reason, please contact us by email at: Satisfaction@ro-yo.co We are happy to offer refunds or exchanges of items returned in unused condition, within 30 days of purchase date.

If you would like to make a return, please provide us with your name, order number, how many units returning, and the reason for the return.

Once your return or exchange request has been processed, you will receive a return label by email at the address used to place the order.

 

CANCELLATIONS OR CHANGES

To cancel or make any changes to your order, please contact us at: Changes@ro-yo.co as soon as possible

Make sure to provide your name, order number and the reason for the changes.

If you wish to deduct an item from an order, a partial refund can be applied without canceling the order. To add items to an order, a new and separate order must be placed.

In the event of processing mistake, missing or incorrect product, we will correct any errors and revise accordingly.

Feel free to chat with us directly for any other question or concern